Refund & Return Policy

Last Updated: 22 March 2024

We aim to provide high-quality products, but if you’re not satisfied, please review our return and refund policy below.

Returns

• Items must be returned within 48 Hours of delivery.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Custom-made or personalized items are not eligible for return unless defective.

Refunds

• Refunds will be processed after product inspection.
• Refunds will be credited back to the original payment method within 14 days.
• Shipping fees are non-refundable.

Exchange Policy

• Exchanges are only available for defective or damaged items.
• Customers must report defects within 48 Hours of receiving the item.

For any return or refund inquiries, contact us at info@thewoodencolour.com.