Frequently asked questions
Can I customise my sofa?
Yes. Choose a sofa, then select your configuration, size, fabric, colour and legs on the product page. For something more personal, use our Custom Sofa Enquiry form or message us on WhatsApp and our team will help.
Can I choose a different fabric?
Yes. Every sofa lets you pick from the fabrics and colours offered for that design. Material swatches can be provided upon request, so you can see them before ordering.
What sofa sizes are available?
Sizes depend on the design – from 2 to 5 seaters on most models, with L-shaped, modular, sectional and curved options. The available sizes are shown on each product page.
Can I order a custom-size sofa?
Where a design offers “Custom size”, enter your width and depth on the product page. You can also send us your measurements through the Custom Sofa Enquiry form and our team will confirm what is possible.
How long does manufacturing take?
Our Shipping & Delivery Policy states that custom furniture is delivered within 2–3 weeks from the date of order confirmation, depending on customisation and production schedules. The estimated delivery for each sofa is shown on its product page.
Do you offer free delivery?
Standard delivery within the UAE is usually free of charge unless otherwise specified at checkout.
Is sofa installation included?
Large furniture items are delivered and professionally assembled at your location by our delivery team.
Can I request fabric samples?
Yes. Use “Request free fabric samples” on any sofa page, choose your fabrics and tell us where to send them. We can provide material swatches upon request.
What warranty is provided?
Warranty information is listed on each product page. If you need details before ordering, please contact our team.
Can I change my order after confirmation?
As every sofa is made to order, orders can be cancelled within 24 hours of placing them for a full refund. After 24 hours, cancellations or refunds are not possible once production begins, except where the product cannot be manufactured or delivered as promised. Contact us as soon as possible if you need a change.
What is your return policy?
Items must be returned within 48 hours of delivery, unused and in original packaging with proof of purchase. Custom-made or personalised items are not eligible for return unless defective. Please inspect your order on arrival and notify us within 48 hours of any damage or defect. Read the full Refund & Return Policy for details.
How can I contact your design team?
Email info@thewoodencolour.com, call or WhatsApp +971 50 179 9395 (talk time 9:00 AM – 6:00 PM), or use the forms on our Contact page.
Do you have a showroom in Dubai?
We currently operate as an online store, with our office at in5 Design, Dubai Design District. Our focus is a smooth digital experience with detailed product information, high-quality images and customisation options.
Where are your sofas made?
Our furniture is made in collaboration with trusted manufacturing partners in the UAE, using high-quality materials and craftsmanship.
Do you ship outside the UAE?
Currently we serve customers in the UAE. For international orders, please contact us to discuss shipping options.
Do you offer trade or bulk discounts?
We provide special pricing for interior designers, architects and businesses looking for bulk furniture orders. Contact us for details.