Handcrafted in UAE | Made to Order | Designed for Your Space

Privacy Policy

Last Updated: 22 March 2025

At The Wooden Colour, we respect your privacy and are committed to protecting your personal data in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit thewoodencolour.com and place an order.

1. Information We Collect

We collect the following personal information when you interact with our website or place an order:

  • Name
  • Email address
  • Phone number
  • Delivery/billing address
  • Payment details (processed through secure third-party payment providers; we do not store card details)

2. Purpose of Collecting Your Data

We use your personal data for the following purposes, in line with UAE PDPL:

  • Processing and delivering your orders
  • Communicating updates and providing customer support
  • Improving our services and website functionality
  • Sending promotional offers or updates (only if you provide consent)
  • Complying with legal and regulatory requirements in the UAE

3. Legal Basis for Processing

Under UAE data protection law, we process your data on the basis of:

  • Your consent (e.g., for marketing communications)
  • Contractual necessity (to fulfill your purchase order)
  • Compliance with legal obligations under UAE law

4. Sharing of Information

We do not sell or trade your personal information. We may share limited data with:

  • Delivery/logistics providers (for order fulfillment)
  • Payment service providers (for secure transactions)
  • UAE government authorities, if legally required

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or loss, in compliance with UAE PDPL security standards.

6. Cookies & Tracking

Our website may use cookies and tracking tools to:

  • Enhance user experience
  • Save your preferences
  • Analyze website traffic patterns

You can manage or disable cookies in your browser settings.

7. Your Rights Under UAE Law

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data (where legally possible)
  • Withdraw consent for marketing at any time
  • Object to certain types of data processing
  • File a complaint with the UAE Data Office if your rights are violated

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required under UAE laws and regulations.

9. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates, specifically Federal Decree-Law No. 45 of 2021 (PDPL). Any disputes will be subject to the jurisdiction of the courts of Dubai, UAE.

10. Contact Us

For privacy-related inquiries, please contact us:
Email: info@thewoodencolour.com
Address: The Wooden Colour FZ-LLC, HD15A, Ground Floor, in5 Design, Dubai Design District, Dubai, United Arab Emirates